How can we help you?

What is the Fan Ranking and how does it work?

The Fan Ranking is your tool for directly recognizing the most important fans in Messenger and interacting with them in a targeted manner. We have divided your fans into three categories:

Offspring:

  • Subscribed for the first time less than 7 days ago.
  • Perfect opportunity to welcome them and build a bond.

Flame:

  • Made at least one purchase (content or tip in Messenger) in the last 7 days.
  • These fans are super engaged and love your content!

Snowman:

  • Made at least one purchase (content or tip in Messenger) within the last 7-30 days.
  • Or: If no purchase has been made after the first subscription. 
  • The fan remains visible in this category for max. 30 days.
  • You can take action here to bring fans back before they become inactive.